Frequently Asked Questions
Everything most players ask before and after they buy. Still stuck? Our team is on call 24/7.
Are your products safe to use?+
Every Focus build is QA'd against the latest anti-cheat signatures before it ships. We run an internal red-team check on every release, and pause sales the moment a detection risk is identified — that's why some products will show 'Updating' on the status page from time to time.
How quickly will I get access after purchase?+
Keys are delivered instantly to the email used at checkout. If anything goes wrong, our 24/7 support team has historically resolved 95% of order issues in under 10 minutes.
How often is the software updated?+
Daily during game-update weeks, otherwise on a weekly schedule. Our spoofers update on a separate cadence — usually within 24 hours of any anti-cheat driver change.
What happens if I get banned?+
We never make a no-ban promise — anyone who does is lying. What we do offer is a free key replacement on any detection caused by a Focus product failure within your active subscription window.
Do you support DMA / hardware setups?+
Yes. Our external products ship with both USB-mouse and DMA modes, and our Discord has a dedicated #dma-setup channel with verified vendors and walkthroughs.
What payment methods do you accept?+
Card (Visa/Mastercard/Amex), Apple Pay, Google Pay, and full crypto support (BTC, ETH, LTC, USDT). All checkout flows are encrypted end-to-end.
Can I get a refund?+
Refunds are available when a product doesn't work as advertised and our support team can't fix it, within 7 days of purchase. See the full refund policy page for the exact conditions.
Do I need a specific Windows version?+
Windows 10 (1903+) and Windows 11 are both fully supported. Some kernel-mode builds require Secure Boot and TPM to be handled by our loader — the built-in compatibility check on each product page tells you in seconds.
Will it slow my PC or lower my FPS?+
No. Our builds run under 1% CPU and are designed to have no measurable frame-time impact, even on entry-level hardware like a GTX 1650 or RX 570.
Can I use one key on multiple PCs?+
Keys are locked to one machine at a time. You can transfer a key to a new PC by opening a ticket in Discord — resets are free and usually processed within minutes.
Do I need a spoofer as well?+
If you have ever been HWID banned in the game you're playing, yes. If your hardware is clean, a spoofer is optional but still recommended as an extra layer of protection.
How do I get support?+
Open a ticket in our Discord server or use the livechat on the support page. Real humans are on call 24/7 — average first response is under 5 minutes.
Is my personal information stored?+
We only store the email used at checkout to deliver your key and handle support. We never store payment details — those are handled entirely by our payment processor.
Can I upgrade from a day key to a month or lifetime key?+
Yes. Buy the longer plan and open a ticket — we'll credit the unused time from your active key toward the upgrade.
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