Refund Policy
We stand behind our products and offer refunds under specific conditions.
Our Guarantee
Refunds are available when our product does not work as advertised and our support team is unable to resolve the issue. Please read the full policy below before purchasing so you fully understand the terms and conditions.
Refund Eligibility
You ARE eligible for a refund if:
- The product does not function as advertised on our website
- Our support team has attempted to resolve the issue and confirmed it cannot be fixed
- You have cooperated with our support team's troubleshooting steps
- Your refund request is submitted within 7 days of purchase
You are NOT eligible for a refund if:
- You have violated our Terms of Service
- The issue is caused by your own hardware or system configuration
- You refuse to cooperate with our support team's troubleshooting
- The product was banned due to your actions (for example rage cheating)
- More than 7 days have passed since your purchase
How to Request a Refund
1
Contact Support
Open a support ticket through our Discord server or the support page.
2
Provide Details
Include your order number, the issue you're experiencing, and any error messages.
3
Troubleshooting
Work with our support team so we can try to resolve the issue for you.
4
Resolution
If the issue can't be resolved, we process your refund within 3–5 business days.
Important Notes
- • All sales are final once the 7-day refund window has passed
- • Refunds are always issued back to the original payment method
- • Abuse of the refund policy may result in account termination
- • We reserve the right to deny refund requests that don't meet our criteria
Have questions about our refund policy?
Contact Support